Terms & Conditions – T H Chandeliers

Internet and telephone sales only – THESE DO NOT APPLY TO IN-STORE PURCHASES

General
1. TH Chandeliers may also referred to as “we” and “us”.
2. These Terms and conditions apply to all orders placed online at thchandeliers.co.uk and over the telephone. By placing an order with TH Chandeliers, you are accepting to abide by these conditions. Please read them carefully and contact us if you have any questions.
3. If you do not wish to comply with these terms and conditions, then you should not place an order and enter into a contract with us.
4. Please note that these terms and conditions do not affect your statutory rights.
Orders – Making a contract with us
1. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order, this confirmation email is acceptance that a contract has been made between us. If there are any errors on your email confirmation you must inform us as soon as possible for these to be rectified.
2. All orders are subject to acceptance. All details supplied to TH Chandeliers must be true and accurate.
3. If there are any problems with your order, we aim to contact you as soon as we can.
4. All Images displayed are representations of the product.
5. To place an order with us please follow the step by step guide on our website or contact a member of the team who will assist you, or place the order over the telephone.
6. To place an order with us, you must be over 18 years of age.
Errors
1. In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order, prior to a contract being made (please see section 2.1 for order contract information).
2. Any errors that have been made in the description of our products will be rectified as soon as possible.
Price and Payment
1. The total price payable, for all items ordered, will be debited from the account provided, at the time that the order is placed. Once a contract has been made (see section 2.1 for order contract information).
2. We accept most major credit/debit cards including Visa, Delta and MasterCard and we use a secure payment method to process these payments. If you would rather pay by bank transfer/internet banking, please contact us for our bank details.
3. You must confirm that the credit or debit card being used is yours in order to purchase product (s) on our website or over the telephone.
4. All billing information given must match those held by the bank that issues the card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.
5. All credit/debit card holders are subject to validation checks and authorisation by the card issuer and the merchant bank. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, without prejudice to clause 12, we shall be permitted to cancel our contract with you.
Availability of Goods
1. All products and services are subject to availability and may be withdrawn at any time.
2. Any goods that we are unable to supply will be refunded in full, or the monies can be used for an alternative product.
Deliveries
1. Please do not arrange an electrician, until you have received and checked your delivery from us.
2. Please check over your items to ensure that they look to be intact before signing for them.
3. Notifications of claims – If your goods are damaged when you receive them, please note this on the delivery paperwork. This is vital so we can make a claim against the courier. Please contact us and we will be happy to rectify this problem as soon as possible.
4. If you do sign for goods and later discover them to be damaged, please contact us as soon as possible and be aware that we may require photographic evidence of the damage before action can be taken.
5. TH Chandeliers cannot cover any losses arising from incomplete, late, failed or damaged deliveries.
Risk
1. We recommend that there is a responsible adult to take delivery of any goods and to sign for these goods on delivery. If you require the goods to be left without a signature, TH Chandeliers will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer’s permission, for the driver to take. We do not recommend that your goods are left outside, due to threat of weather damage or theft.
2. Once delivery has been made it is the customers responsibility to take reasonable care of the items.
Faulty items
1. If your item develops a fault we will deal with your complaint in accordance with your rights under the Consumer Rights Act 2015.
Cancellation/Returns
1. Please check over your goods on delivery to ensure that the packing is intact and all items appear to be in good condition before you sign for them. If you find your goods to be faulty, damaged or incorrect please advise the delivery driver immediately. If you find that your goods are damaged after you have taken delivery, please notify us as soon as possible. We ask that you inspect your goods within a reasonable time scale and prior to them being transported anywhere else.
2. If you are not satisfied with your purchase for any other reason (excluding manufacturing faults or mis-described products) and report this, in writing, within 14 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. You must ensure that the goods are in their original packaging and it is your responsibility to return the product to us and to cover any associated costs of return (please include your name and contact details on any returns). If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will seek to recover the reduction in value from you. This policy does not affect your legal rights.
3. Prior to returning any goods you must inform us (within 14 days of receipt).
4. Once we have received the goods, we will inform you and arrange for a refund or exchange. Please note; refunds may take up to 14 days to process.
5. If you are unable to arrange your own carriage, we may be able to arrange this on your behalf, however, there will be a charge to do so.
6. Should you wish to cancel your order or return your goods due to a fault, once the fault has been confirmed, we will be happy to carry the associated carriage costs and make the necessary arrangements.
7. If the product has been damaged, deteriorated or soiled in your care and through no fault of the manufacturing of the product, it is no longer eligible for a return.
8. Due to the delicate nature of our items, if you are in any way unsure if it is right for you, please do not order online. We try to minimise shipping as much as possible.
Complaints Procedure
1. TH Chandeliers is committed to providing high quality products and service to all of our customers. Therefore, we hope that you are pleased with the product you have purchased and the service you have received.
2. If you have a complaint or feel dissatisfied with the products or service you have received, we would like to hear from you as quickly as possible so we can take every opportunity to resolve your complaint. Please get in touch via the ‘contact us‘ page.